Many fliers are business travellers who frequently commute between Mumbai and Pune. At BLADE services are designed to accommodate quick turnaround times, last-minute bookings, with no surcharge pricing, and flexible cancellation policies to align with the erratic schedules of business travellers. Essential facilities such as Wi-Fi, snacks, and on-ground flier experience teams are no longer considered luxuries but are the bare minimum for a seamless business travel experience.
BLADE takes a unique approach to dining, focusing on efficiency and convenience. While their lounges offer a variety of snacks and beverages, we understand that our guests value their time and typically spend no more than 15 minutes in the lounge. Therefore, their lounge options are designed for quick and easy consumption, featuring small bites and snacks. For charter flights, the relationship managers gather dietary requirements in advance to ensure in-flight dining meets the needs of our fliers. They have partnerships with hotels across cities to provide high-quality in-flight dining options, evolving to meet the preferences of their discerning travellers.
Their model prioritizes efficiency and seamless travel, with travellers typically spending no more than 15 minutes in the lounge. Every aspect of their service is designed to maximize efficiency and convenience for their fliers. Which is why aspects such as on-ground transfers upon request, special food and beverage options tailored to individual needs, and access to meeting spaces for conducting quick business meetings with non-flying individuals are more important for them.
At American Express, personalized service lies at the heart of everything we do. Their global Centurion lounge collection epitomizes luxury and exclusivity, offering Card Members a tailored experience from the moment they step in. Whether it is curated spa services, gourmet dining options, or seamless connectivity, every aspect of our Lounge experience is designed to cater to our Card Members’ unique preferences and needs. It extends beyond culinary delights and spa treatments towards creating moments of tranquility and well-being amidst the chaos of travel. From private workspaces to dedicated tech support, we ensure that our Card Members remain connected and empowered throughout their journey. Our commitment to personalized service sets a new benchmark for premium travel experiences, reaffirming American Express’ dedication to enhancing the travel journey for our discerning Card Members.
At Encalm Lounges, they prioritise personalised services, providing travellers with bespoke experiences tailored to their needs. With amenities such as plush seating and gourmet dining options curated by skilled Chefs, travellers can indulge in a truly exceptional experience.
Moreover, travellers can enjoy facilities like a serene wellness zone, live cooking stations, and a dedicated bar, offering superior amenities at their core. With features such as a spa, fitness centre, sleeping pods, gaming zone and showers, Encalm Privé promises an exceptional experience tailored to the needs of business travellers. Additionally, our Atithya service offers personalized assistance for business travellers, ensuring a seamless and stress-free journey from doorstep pick-up to exclusive lounge access.
At Encalm Hospitality, there are comprehensive range of ancillary services designed to enhance the overall travel experience for guests. Among these services, they provide luxurious spa facilities aimed at providing travellers with a serene and indulgent retreat amidst the bustling airport environment. Encalm Spa offers a variety of rejuvenating treatments, including massages, facials, and beauty services, all delivered by skilled therapists in an ambience of relaxation and opulence. Additionally, they offer premium amenities such as wellness zones, where travellers can unwind and disconnect from the stresses of travel. The spa services at Encalm Hospitality are meticulously tailored to cater to the unique preferences of each traveller. Whether guests are pressed for time and seeking a quick 10-minute rejuvenation before catching their flight or looking to indulge in a more extensive pampering session, Encalm’s skilled therapists are dedicated to ensuring that every experience is nothing short of exceptional.
Furthermore, they provide other ancillary services such as premium luggage wrapping through our EnWrap service, ensuring that travellers’ belongings are well-protected and secure throughout their journey. At Encalm Hospitality, our goal is to cater to every aspect of our guests’ needs, ensuring a seamless and enjoyable travel experience from start to finish.
Encalm Hospitality embodies a vision to become the world’s most admired hospitality organization, creating value for its stakeholders. This vision entails not only providing exceptional services but also fostering a culture of innovation, sustainability, and inclusivity within the realm of airport hospitality. At the heart of Encalm’s mission lies the commitment to crafting delightful experiences for every traveller, every time. This mission underscores the organization’s dedication to prioritizing customer satisfaction and ensuring that every interaction with Encalm leaves a lasting positive impression.
As the needs and expectations of travellers evolve in the digital age, Encalm recognizes the importance of staying agile and adaptive. The company understands that modern travellers seek more than just basic amenities – they crave experiences that are tailored, seamless, and immersive. In response, Encalm is transforming its approach to airport hospitality by embracing technology, customisation, and personalisation.
Encalm is leveraging technology to streamline processes, enhance convenience, and personalize services for travellers. Through virtual reality experiences at the gaming zone, Encalm is harnessing the power of technology to cater to the individual preferences and needs of each traveller.
In essence, Encalm’s vision and mission are not static ideals but dynamic principles that guide the organization’s evolution and transformation in response to the changing needs and expectations of new-age travellers. By embracing innovation, sustainability, and customer-centricity, Encalm is poised to continue redefining airport hospitality and shaping the future of travel experiences.
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