Abhinandan Jain is a dynamic business leader and a recognized Global Top 100 Chief Digital Officer. As Chief Growth Officer at Startek, Abhinandan leads global sales, marketing, and digital solutions, driving revenue growth, client relationships, and the creation of scalable digital solutions.
With over 20 years of experience, he has successfully partnered with hundreds of organizations across industries including hi-tech, manufacturing, insurance, telecom, capital markets, retail, and healthcare to leverage technology disruption, including AI, automation, cloud computing, and analytics.
Abhinandan’s expertise lies in helping businesses unlock the potential of digital technologies, maximize ROI, and deliver exceptional CX and EX solutions that uphold brand promises and drive new digital business models.
If anything, my education journey has been about connecting the dots—from Delhi’s values to Mumbai’s ambition to a global perspective—always learning, always growing.
India’s digital journey is genuinely transformative. We’ve gone from being viewed as a cost center to being a global innovation hub. What excites me most is how technology is becoming more accessible and inclusive, reaching not just urban centres but also Tier 2 and Tier 3 towns.
For consumers, expectations have changed dramatically. They’re mobile-first, multilingual, and demand personalised, seamless experiences. They want brands to understand them and respect their time.
At Startek, we see this every day. Our teams in India don’t just handle voice calls—they manage complex, omnichannel interactions across chat, email, social media, and more for global industries like telecom, BFSI, healthcare, retail, and tech.
AI is reshaping this entire landscape. It’s not just about automation—it’s about empowering agents with real-time insights, predictive workflows, and co-pilot tools. That changes the nature of work, demanding new skills and creating career paths that didn’t exist before.
I’m especially proud that in India, we’re not only delivering better outcomes for brands but investing in people. We’re creating opportunities to upskill, grow, and build meaningful careers in the digital economy.
For the country, this has a profound impact. It means a workforce that’s better prepared for the future, communities that see real economic benefit, and a generation of talent that can compete on the world stage. It also means customers across India get better, more personalised, more respectful service—no matter where they live.
The future of work here is about AI augmenting human capability, not replacing it. We have a responsibility to ensure that technology enables inclusive, sustainable growth. Being part of that journey—helping shape a more connected, equitable, and innovative India—is something I find deeply meaningful as a leader.
Read the full story that first appeared in Global Indian here:
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