A personalized touch always makes a significant impact on guest satisfaction. Increased guest loyalty is a direct result of the experiences.
Guests have consistently responded with enthusiasm, often praising the seamless blend of authentic cultural experiences, the exclusivity of our wellness retreats, and the exceptional service that defines their stay. Many guests have expressed gratitude for the chance to connect with the destinations in a meaningful way, immersing themselves in the perfect balance of luxury and authenticity.
The thought process behind these offerings is deeply rooted in an understanding of what today’s travellers yearn for—a break from routine, yes, but also an experience that nourishes the soul.
Guests feel a deeper connection to the destination as they engage with its culture, history, and natural beauty in ways that resonate personally. This emotional link elevates the overall stay, creating moments that linger long after departure.
The exclusive experiences are conceptualised during the pre-opening phase of the property. These experiences are thoughtfully planned, taking the property’s design into account, to offer guests a seamless and immersive stay.
- Developing unique seasonal themes and events throughout the year can enhance guest experiences. Examples include winter wonderlands, summer beach parties, and spring wellness retreats.
- Implementing loyalty programs that offer exclusive benefits, such as room upgrades and complimentary services, can encourage repeat visits and foster a loyal customer base.
- Tailoring experiences for families, including kids’ clubs, family suites, and activities for all ages, ensures comfortable and enjoyable travel for families.
- Incorporating local art, music, and cultural performances enriches the guest experience while supporting local artists and enhancing cultural immersion.
For guests, Martinhal represents a seamless blend of family comfort and refined hospitality. Families, including many from India, often tell them how refreshing it is to find a place where both parents and children feel equally valued. Whether staying at Martinhal Sagres by the beach, Martinhal Chiado in Lisbon’s historic heart, Martinhal Quinta surrounded by nature and golf, or Martinhal Lisbon Oriente in the city’s modern hub, guests experience the same dedication to quality, design, and family-friendly convenience. This consistency across different destinations in Portugal allows for varied experiences within one brand, from coastal getaways to urban explorations.
For Indian B2B partners, including tour operators, travel planners, and corporates Martinhal presents a high-value proposition. The rising trend of multi-generational travel, bleisure (business + leisure), and destination events is perfectly aligned with their offerings.
Ultimately, Martinhal is about creating a brand that’s globally relevant yet deeply personal and something that resonates strongly with Indian travellers who are seeking quality, comfort, and connection wherever they go.
Portugal’s rising appeal among Indian travellers is no coincidence. Firstly, Portugal offers a unique blend of rich heritage, warm hospitality, and modern European living. For Indian guests, there’s a strong cultural connection — from our shared love for family, food, and celebration, to a sense of tradition that lives side by side with innovation. Lisbon with its historic charm and vibrant creative energy, reminds many Indian visitors of a European city that still feels personal and soulful and not overwhelming.
At JW Marriott Mussoorie Walnut Grove Resort & Spa, guests can embark on an authentic journey with the Garhwali Thali Experience at Sainji Village an immersive celebration of culture, community, and cuisine. Nestled amidst the untouched beauty of the Himalayas, Sainji Village, fondly known as The Corn Village of India, offers a window into Garhwal’s rich heritage. Here, guests are welcomed into the heart of the village, where vibrant homes, sun-dried corn, and warm smiles create a setting untouched by time.
The experience comes alive with a traditional Garhwali Thali, a thoughtfully curated meal that showcases time-honored recipes and hyperlocal ingredients. Slow-cooked dals, hand-ground chutneys, Mandwa (finger millet) rotis, Jakhia (wild mustard seeds), and Pahadi Haldi (turmeric) are just a few of the authentic flavors guests can savor. Every dish tells a story of the mountains, crafted with ingredients sourced directly from the village’s fields, bringing true farm-to-table dining to life.
Fabien Chesnais, GM, Mövenpick Resort Al Marjan Island says, “at Mövenpick Resort Al Marjan Island, we put a lot of thought into creating a place where families, friends and couples can truly connect—no matter their age or interests. Our goal is to make sure every guest finds something that speaks to them. For example, our Starfish Adventure Club runs from 10 am to 10 pm and is fully supervised, offering everything from creative indoor sessions to outdoor playground time. We’ve introduced age-appropriate activities, a kids’ pool and a ‘Power Bites’ menu designed specifically with children’s nutrition in mind. Our floating water park Wibit has become a highlight for all age groups—it’s fun, it’s active and it brings people together. Teens love our Xscape Teen Zone, which has six modern gaming stations, online gaming room and a chill setup that gives them their own space. And the Arcade Room is where families often come together for a few rounds of air hockey, pinball and more. The latest edition the first of its kind in Marjan Island our Mini Golf with unique course featuring multiple markers is perfect for couples and families with kids to enjoy.”
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